Timberline Business Digital Banking FAQs

Timberline Digital Banking is coming very soon! To ensure we are able to give all of our customers the attention they deserve, we will be staggering the migration of our customers as follows:

• June 20, 2024 ‐ Some business customers with basic services will be migrated
• July 17, 2024 ‐ Business customers with more complex payment processes, including wire transfers and ACH will be migrated
• August 6, 2024 ‐ All remaining business customers will be migrated

Some services, such as Business Bill Pay and Positive Pay will not be available until August 6th, so if you utilized these services your accounts cannot be migrated early. 

When you are migrated to the new Timberline Digital Banking platform, you will log in using your current username and password. Next, you'll be prompted to receive a secure access code via call or text to the phone number we have on record. You will be prompted to create a new password and will be provided with requirements to create a new password. Remember to re-establish alerts upon first login. 

We have implemented advanced security measures to protect your personal and financial data. You will be prompted to update your password to a minimum of 14 characters when transitioning to the new Timberline Digital Banking platform. It is designed with enhanced security features to keep your information safe and secure. 

At Timberline Bank, your security is our top priority. To ensure the protection of your information, you may be required to update your username using a minimum of 6 characters.  

Timberline Bank is proud to introduce our new and improved app, Timberline Digital Banking! The new app showcases a user-friendly design and advance technology with exciting new features available at your fingertips. To download the desktop app through your browser, click on either the Google Play Store or Apple Store links below.

Download for PC Download for Mac 

For the best experience on mobile phones and tablets, please use the app instead of the browser. Follow these simple steps to get started on your mobile device:

• Visit the App Store or Google Play Store on your mobile device:
  • iPhone Users: Open the App Store
  • Android Users: Open the Google Play Store
• Search for "Timberline Digital Banking":
  • Type "Timberline Digital Banking" into the search bar.
  • Look for the official "Digital Banking" app icon (shown below); do not download the old "Timberline Mobile Banking" app.

• Download the NEW "Timberline Digital Banking" App:
  • Tap on the app icon, then tap the "Download" or "Install" button.

Yes, your sub-user permissions will carry over.

Yes, if we currently have your sub-users' information, it will carry over. To verify the information we have on file, please call Timberline Bank at 970-683-5660.

If you are the administrator on the account, you can add or edit sub-users by accessing the “Business Banking” menu, then clicking on “Users”.

Yes. If you have Face ID/Fingerprint enabled on your mobile device, you'll be prompted with setup instructions upon your first login.

If your device is not set up for Face ID/Fingerprint, you will not see an option to set this up within your mobile app. Set up your Face ID/Fingerprint on the device and you'll be prompted with setup instructions upon your first login.

Once you log in, you'll immediately notice an enhanced and streamlined look to your account listing. Click on your account to view up to 24 months of migrated transaction history.

Yes, you will be automatically prompted to change your password upon your first login. Going forward, you can update your username and password by navigating to “Settings”.

Secure Access Code (SAC) is a unique, single-use 6-digit code which protects against fraud by safeguarding your online transactions and sensitive information. A SAC is another level of authentication in addition to your Login ID and password, providing you stronger online security.

You can choose how you receive your SAC: by text, email, or phone. To verify your contact information, log in to our existing online banking, click on the “Profile” icon in the top right corner, and select “Edit” next to your email or phone number to see if an update is needed.

No. Once you have set up a SAC, you have the option to register your computer or device. Once your computer or device is registered, you will skip the SAC requirement when you log in again. To register your computer or device, click, “Register Device.”
* If you clear your browser's cache or cookies, you will be prompted to register your device again. *

When receiving a SAC via voice or text (SMS), a list of phone numbers that we have on file for you will be presented. Select which phone number you want the SAC delivered to.

When logging in, you will have the option to check “Remember Me,” which will remember the device you are logging in from and you will not be prompted for a security access code. Remember, these steps will need to be repeated for any device you are using to access Digital Banking.

Yes, you can drag and drop to reorder accounts on the home page. For further customization, you can hide and unhide your accounts, change the order, and assign nicknames on your accounts from within the Settings Menu > Manage Accounts.

Up to 24 months of transactions and check images will be available.

Yes. By clicking on the account on the Home page, this will bring you into the Account Details page. The “Export” option is located on the right side of the screen. The following export formats are available:

• Spreadsheet (xls)
• Spreadsheet (csv)
• Microsoft OFX (ofx)
• Quicken (qfx)
• Quickbooks (qbo)

Yes, this service is available on the new system.

You can edit your alerts delivery method by accessing “Alert Settings” from the “Settings” menu and clicking on the alert you wish to edit. You can upgrade your delivery method to Email, Voice, Text Message, Push Notification, and/or Secure Message.

No, you will need to re-enroll. Go to “Settings” and then “Alert Settings”. Select “New Alert” and desired alert category. Then, select the account and then turn on the alert you wish to set up, choose your delivery method (Email, Voice, Text Message, Push Notification and/or Secure Message) for each alert.

Yes. Go to “Settings” and then “Alert Settings”. Select “New Alert” and desired alert category. Then, select the account and then turn on the alert you wish to set up, choose your delivery method (Email, Voice, Text Message, Push Notification, and/or Secure Message) for each alert.

Yes, should you need to make any edits or deletions to your Transfers, simply go to the “Transfers & Payments” tab, select “Online Activity” and select the type of transfer you wish to edit (single or recurring) and then click the Actions menu to edit, cancel, copy, etc.

To place a stop payment on a check, go to “Services” tab then click on “Stop Payment”. To place a stop payment on an electronic debit, please send a secure message to the Customer Service option using the “Messages” tab or contact your local branch.

Click on the account, then click on the Transaction to view the image.

Yes. Your current biller, payment history, and scheduled and recurring payments will carry over.

You can access the Bill Pay service by logging into Timberline Digital Banking and selecting, “Pay with Bill Pay” under the “Transfers & Payments” tab. All your existing activity, payees, and payment templates will be available.

No. Person to Person transfers are not an available feature for business accounts. Please contact us for similar solutions designed specifically for businesses.

Yes.

The same as you have available today.

Yes, as we complete the system conversion, Quicken/QuickBooks by Intuit will need to re-establish their link to our updated system. You will need to modify your Quicken/QuickBooks settings to ensure the smooth transition of your data. In preparation for the conversion, we recommend you complete a final download before August 1st at 9:00 PM MT and disconnect your accounts in Quicken/QuickBooks. Intuit aggregation services will be interrupted for up to 7 business days after August 1st.