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Timberline Personal Digital Banking FAQs

Getting Started ‐ First Time Login

1. When will Timberline Bank's NEW and IMPROVED Digital Banking be available?

All retail customers will be migrated on August 6, 2024.

2. Who do I contact with questions?

If you have questions regarding this planned technology upgrade, please call a dedicated member of the Timberline Bank team at (970) 683-5560.

3. Can I use my current username?

At Timberline Bank, your security is our top priority. To ensure the protection of your information, you may be required to update your username.

4. What do I do if I forgot my username?

From the login screen, click “Account Recovery” then click the “Forgot Login” tab. Complete the required fields and then click, “Continue”. If account recovery fails, please contact the Timberline Bank team at (970) 683-5560.

5. What do I do if I forgot my password?

Simply click the “Forgot Password” link on the login screen. After entering the requested information and clicking “Submit,” you will receive an email at the address we have on file with instructions on how to reset your password.

6. How do I log in for the first time?

When you are migrated to the new Timberline Digital Banking platform, you will log in using your current username and password. Next, you'll be prompted to receive a secure access code via call or text to the phone number we have on record. You will be prompted to create a new password. Remember to re-establish alerts upon first login.

7. Why do I have to change my password?

We have implemented advanced security measures to protect your personal and financial data. You will be prompted to update your password to a minimum of 14 characters when transitioning to the new Timberline Digital Banking platform. It is designed with enhanced security features to keep your information safe and secure. 

8. How do I access mobile banking?

Timberline Bank is proud to introduce our new and improved app, featuring a user-friendly design and advance technology with exciting new features available at your fingertips. When the upgrade concludes, the App Store and Google Play updates will be on this page. You will need to download the new app from your phone's app store and delete the old one. For the best experience on mobile phones and tablets, please use the app instead of the browser.

9. Will using Face ID/Fingerprint to access my mobile app be affected?

Yes. If you have Face ID/Fingerprint enabled on your mobile device, you'll be prompted with setup instructions upon your first login.

Secure Access Code (SAC)

1. What is a secure access code (SAC)?

Secure Access Code (SAC) is a unique, single-use 6-digit code which protects against fraud by safeguarding your online transactions and sensitive information. A SAC is another level of authentication in addition to your Login ID and password, providing you stronger online security.

2. How will my SAC be sent to me?

You can choose how you receive your SAC: by text, email, or phone. To verify your contact information, log in to our existing online banking, click on the “Profile” icon in the top right corner, and select “Edit” next to your email or phone number to see if an update is needed.

3. Do I have to enter a SAC every time I log in or conduct an online transaction?

No. Once you have set up a SAC, you have the option to register your computer or device. Once your computer or device is registered, you will skip the SAC requirement when you log in again. To register your computer or device, click, “Register Device.”
* If you clear your browser's cache or cookies, you will be prompted to register your device again. *

4. Which phone number will the system dial for the SAC?

When receiving a SAC via voice or text (SMS), a list of phone numbers that we have on file for you will be presented. Select which phone number you want the SAC delivered to.

5. How do I stop receiving the secure access code request every time I log in?

When logging in, you will have the option to check “Remember Me,” which will remember the device you are logging in from and you will not be prompted for a security access code. Remember, these steps will need to be repeated for any device you are using to access Digital Banking.

My Accounts

1. Can I customize my Home screen?

Yes, you can drag and drop to reorder accounts on the home page. For further customization, you can hide and unhide your accounts, change the order, and assign nicknames on your accounts from within the Settings Menu > Manage Accounts.

2. How far back can I search transactions and check images?

Up to 24 months of transactions and check images will be available.

3. Will I be able to export my account information?

Yes. By clicking on the account on the Home page, this will bring you into the Account Details page. The “Export” option is located on the right side of the screen. The following export formats are available:

  • Spreadsheet (xls)
  • Spreadsheet (csv)
  • Microsoft OFX (ofx)
  • Quicken (qfx)
  • Quickbooks (qbo)

4. Where can I find my account number, routing number, or the bank SWIFT code?

Click on your desired account and then click on the Details & Settings tab.

Alerts

1. How do I edit the delivery method for Alerts?

You can edit your alerts delivery method by accessing “Alert Settings” from the “Settings” menu and clicking on the alert you wish to edit. You can upgrade your delivery method to Email, Voice, Text Message, Push Notification, and/or Secure Message.

2. Will my current Alerts carry over?

No, you will need to re-enroll. Go to “Settings” and then “Alert Settings”. Select “New Alert” and desired alert category. Then, select the account and then turn on the alert you wish to set up, choose your delivery method (Email, Voice, Text Message, Push Notification and/or Secure Message) for each alert.

3. Will I be able to set up Alerts?

Yes. Go to “Settings” and then “Alert Settings”. Select “New Alert” and desired alert category. Then, select the account and then turn on the alert you wish to set up, choose your delivery method (Email, Voice, Text Message, Push Notification, and/or Secure Message) for each alert.

4. Why are there two balances on my account(s)?

  • Available Balance - includes transactions made but have not yet been processed.
  • Current Balance - balance as of prior business day date. 

Card Controls

1. What happens when I lock my card?

You'll immediately see the card appear as locked. Locking your card will prevent new transactions, while still allowing recurring transactions, pre-authorized payments, and refunds to post to your account.

2. How quickly can I use my debit card after I unlock it?

You'll immediately see the card appear as unlocked. You may start using your card again.

3. Will a locked card work in my mobile wallet?

The card will still show up in the mobile wallet, but transactions will be declined.

4. How do I create travel exemptions?

Select the card you wish to use while traveling, scroll down to the “Manage Card” section and click “Manage Travel Plans.”

Mobile Banking

1. How do I access Mobile Banking?

Mobile Banking is available to everyone. Simply download the mobile app and follow the on-screen prompts in the Apple Store and Google Play.

2. How much does the Mobile Banking app cost?

You may use the service for no cost. However, your wireless carrier may charge you fees related to this service.

3. Can I still use Mobile Deposits?

Yes. The mobile app allows you to do a mobile deposit by taking photos of the front and back of the check. Once you have the image lined up in the viewer, click the camera icon in the upper right corner to take the photo.

Transfers

1. Will my scheduled and recurring transfers carry over?

Yes, should you need to make any edits or deletions to your Transfers, simply go to the “Transfers & Payments” tab, select “Online Activity” and select the type of transfer you wish to edit (single or recurring) and then click the Actions menu to edit, cancel, copy, etc.

2. Will my transfer history carry over?

No. Your previous transfer history will not be available. However, you will be able to search your Account Transaction history for Transfers previously performed going back 24 months.

Bill Pay

1. Will my Bill Pay information carry over to the new digital banking platform?

Yes. Your current biller, payment history, and scheduled and recurring payments will carry over.

2. How will I access the Bill Pay service?

You can access the Bill Pay service by logging into Timberline Digital Banking and selecting, “Pay with Bill Pay” under the “Transfers & Payments” tab. All your existing activity, payees, and payment templates will be available.

Statements

1. Will my Statements carry over?

Yes.

2. How many months/years of Statements will be available going forward?

The same as you have available today.

Quicken/Quickbooks

1. Will I need to reestablish my Quicken/QuickBooks connection?

Yes, as we complete the system conversion, Quicken/QuickBooks by Intuit will need to re-establish their link to our updated system. You will need to modify your Quicken/QuickBooks settings to ensure the smooth transition of your data. In preparation for the conversion, we recommend you complete a final download before August 1st at 9:00 PM MT and disconnect your accounts in Quicken/QuickBooks. Intuit aggregation services will be interrupted for up to 7 business days after August 1st.

The following Intuit services will be available to reconnect on August 6th.

  • Direct Connect ‐ Quicken and QuickBooks
  • Web Connect ‐ Quicken and QuickBooks (export file available from OLB - .QBO/.QFX)

The following services will not work during the outage, which could be up to 5 business days (August 2nd to August 6th). Intuit product users are encouraged to download a QFX/QBO file before this outage.

  • Quicken Win/Mac Express Web Connect/Quicken Connect
  • QuickBooks Online (QBO)

More detailed instructions on how to reconnect these services are available at the links below:

Quicken Conversion Instructions

QuickBooks Desktop Conversion Instructions

QuickBooks Online Conversion Instructions

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1-800-331-3757

Routing # (ABA): 102107063

SWIFT: TIMNUS55

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