My Timberline, My Choice Debit Card Image Guidelines & FAQ

Image Guidelines

Uploaded Image Requirements:

• Minimum size of 840 x 840 pixels
• Not larger than 10 MB
• JPEG, PNG, GIF, Bitmap, or TIFF format

Cardholder supplied images and/or text should not contain:

• Political Statements
• Advertising, promotional text, slogans, copyrighted or trademarked material*
• Phone numbers, URLs
• Brand names or branded products*
• Celebrities, athletes, musicians, public figures, etc*
• MasterCard®, American Express®, Discover® or any other payment brand references
• References to any Visa sponsorship property, such as the Olympics or NASCAR
• Socially unacceptable groups
• Provocative or sexual content
• Profanity, obscenities or nudity
• Violence, firearms, weapons or ammunition
• Alcohol or tobacco
• Any content that might result in problems at point of sale or interfere with security features of the card
• Any content that might infringe, denigrate or dilute the Visa brand or its member financial institutions

*except images or content associated with approved affinity programs

Frequently Asked Questions

Who’s eligible for a My Timberline My Choice Customized VISA® Debit Card?
Those who have a Timberline Bank personal account with a VISA® Debit Card. The primary account owner and any
authorized users on the account can customize their card.

What if I have an existing Timberline Bank VISA® Debit Card?
In order to receive your new Photo Card, you will need to Apply Online first. You will receive the new Photo Debit
Card in the mail; you will actually receive a new card number.

What will happen to my existing Timberline Bank VISA® Debit Card?
Your existing card will be closed 30 days after your new Photo Debit Card is ordered.

How often can I change my design to a customized My Timberline My Choice VISA® Debit Card?
You can change the existing card for either primary account owner or authorized user as often as you like.

What images are not acceptable?
Please see our Image Guidelines for our criteria for acceptable photo submissions. Timberline Bank reserves the
right to reject any image we believe violates our Image Guidelines. If an image is rejected, you will be notified by
telephone or e-mail within two business days. You may submit a new image anytime following your rejection.

How much does it cost?
A fee of $5.00 will be deducted from your checking account linked to your VISA® Debit Card each time you create a
new card.

What happens when my card expires?
Upon expiration of your card, a new card will be sent with the same image as your most recent card.

How will I receive my personalized card?
Your card will be mailed to you via the US Postal Service.

How long will it take to receive my card?
After your request has been submitted and approved by Timberline Bank you can expect your card to be mailed
within 7-10 days.

What if I pay a recurring bill using my debit card?
When your new card arrives, contact the vendor who initiates the bill payment and switch the transaction over. All
new Photo Cards come with a new card number and a three-digit security code.